📦 Ordering & Availability
Q: Are Smartbuds available internationally?
A: Currently, Smartbuds are only available in the U.S. We’re planning to expand to other regions starting in late 2026.
Q: Can I order Smartbuds outside the U.S.?
A: Not yet. Orders are limited to U.S. addresses at this time.
Q: Are Smartbuds available on Android/iOS?
A: The Smartbuds companion app works only on iOS at the moment. Android support is planned for late 2026. iPad is not supported.
Q: Can I buy Smartbuds in stores? Or only online?
A: Currently, Smartbuds are available exclusively online through our official website and on Amazon.
đź’ł Payment & Pricing
Q: Do you offer payment plans or financing?
A: No, not at this time.
Q: Is there a subscription required?
A: No! There is no subscription but there are consumable Tips & Wings that should be replaced. Smartbuds use Tecticoat, an industry-leading dry electrode material, which naturally wears down with use. When you are ready to replace them they can be ordered on their own.
Q: Will I be charged sales tax?
A: Sales tax is applied at checkout where required by law.
đźšš Shipping
Q: How much does shipping cost?
A: Shipping within the U.S. is included in your order. Expedited shipping options may carry an additional cost.
Q: Do you offer free shipping?
A: Yes, standard U.S. shipping is free.
Q: How long will shipping take?
Orders are processed and shipped within 2 business days. Once shipped, standard shipping usually takes 3–8 business days. Orders with expedited shipping usually take 3–4 business days.
Q: Can I choose expedited shipping?
A: Yes, expedited options may be available at checkout for an additional fee.
Q: Where do you ship from?
A: Orders are shipped from our U.S.-based fulfillment center.
đź“Ť Order Tracking
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
Q: When will I get my tracking number?
A: Tracking information is emailed as soon as your order leaves our fulfillment center (usually within 48h of placing an order)
Q: My tracking link isn’t updating—what should I do?
A: Please allow up to 24 hours for tracking updates to appear. If it still doesn’t update, contact our support team.
⏳ Order Status & Changes
Q: How can I check the status of my order?
A: You’ll receive an email confirmation when you place your order, and another when your order ships with tracking info.
Q: Can I change my shipping address after ordering?
A: Please contact support as soon as possible. Once your order has shipped, we can’t change the address. However, we can change your address for future shipments of wings and tips.
Q: Can I change or cancel my order?
A: Orders can be canceled or changed only before they ship. Contact support quickly if you need to make changes. You can email orders@nextsense.io.
🔄 Returns, Exchanges & Warranty
Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery.
Q: How do I return my Smartbuds?
A:You can return your Smartbuds within 30 days of delivery for a full refund.
If you purchased on Amazon: Start your return directly through Amazon’s standard return process. They’ll generate your return label and refund once your Smartbuds are received.
If you purchased directly from NextSense: Contact our support team (orders@nextsense.io). We’ll guide you through the process and send you return instructions, including how to ship your Smartbuds back.
Additional Notes on Returns
Return shipping is free.
Your Smartbuds must be in good condition, with all accessories included (charging case, cables, tips, etc.).
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Refunds are issued to your original payment method once the return is processed.
Q: Is there a warranty?
A: Smartbuds come with a one-year limited warranty.
See full warranty policy
Q: How long does a refund take?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
🧾 Receipts & Account
Q: Will I receive an order confirmation email?
A: Yes, you’ll receive an order confirmation email immediately after purchase.
Q: Where can I find my receipt?
A: Your receipt is included in the order confirmation email. You can also request a copy by contacting support.
Q: Do I need to create an account to order?
A: No account is needed to place an order—you can always check out as a guest.
Comments
1 comment
Purchased two weeks ago but you didn’t ship the earbuds. Haven’t had an experience like this in a long time.
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